At Communiful, we are committed to ensuring a fair, transparent, and reliable experience for all event attendees and Organizers. To uphold this commitment, every person using the Communiful platform must adhere to the requirements as set out in this policy.
This policy is incorporated by reference into the Communiful Terms of Service. Compliance with these requirements is a condition of using the Communiful platform.
“Events” include any scheduled or promoted gathering - whether in-person, virtual, hybrid, or asynchronous - created or shared using the Communiful platform.
1. Communication Obligations
Organizers are responsible for communicating clearly, promptly, and honestly with attendees before, during, and after each event.
1. Required Disclosures.
- All policy terms, including refund eligibility and event rules (e.g., age limits, accessibility info, health requirements), must be clearly accessible from the event listing page.
- Event descriptions must be clear, complete, and not misleading. Any omission or misrepresentation of material information - such as event location, start time, speaker lineup, or ticket benefits - is strictly prohibited and may result in event removal, account suspension, or withheld payouts in accordance with the Enforcement section.
2. Change & Cancellation Notifications.
- Organizers must notify all ticket-holders of any cancellation, material change, or safety issue as soon as reasonably possible and no later than 12 hours before the original event start time. These updates must be sent using the Communiful messaging tools or other authorized channels.
3. Communication Standards for Virtual Events.
- Any software or app requirements must be expressly listed on the event listing.
- Chats must be actively moderated to prevent harassment, abuse, or any other prohibited behavior in line with our Terms and Content Standards.
4. Communication Standards for In-Person Events.
- Clear instructions on venue address, check-in procedures, accessibility, parking, and COVID-19 or health safety protocols must be provided to attendees in advance.
- Organizers must provide an on-site point of contact or support phone number in case of issues.
- Emergency announcements must be delivered promptly to all attendees using in-person staff or digital messaging.
5. Attendee Support.
- Organizers are the first line of support for all attendee questions, concerns, and refund inquiries. Organizer contact information must be up to date and regularly monitored. Attendees should not be directed to contact Communiful unless the Organizer has failed to respond.
2. Refund Obligations
These requirements are designed to protect attendees in the event of cancellations, significant changes, misleading claims, or other circumstances that impact their ability to participate in an event as originally planned.
This section outlines the minimum refund standards that all Organizers must incorporate into their event listings. Organizers may offer more generous refund terms, but not less.
1. Visible, Plain‑Language Refund Policy
- For every ticketed event, the Organizer must publish a refund policy on the event page in clear, non‑technical language.
- The policy must include (i) procedures for requesting a refund, (ii) the expected first‑response time (no longer than five (5) business days), and (iii) a statement that the policy is subject to these Communiful requirements.
- The policy must state: (i) how long refunds will take once approved (no longer than seven (7) business days), and (ii) any refund eligibility timeframe (e.g., "at least 24 hours before the event start time").
2. Mandatory Full Refund Triggers.
- The Organizer must grant a 100% refund (including all fees) when (i) The event is canceled, or (ii) the venue is materially relocated (a different city or a move that creates materially greater travel/time cost), or (iii) the date or start time changes by more than 24 hours. Communiful may initiate these refunds if the Organizer fails to act.
3. Partial‑Cancellation Pro‑Rata Refunds.
- If only part of a multi‑day or multi‑session event is canceled, the Organizer must refund the pro‑rata value of the unused portion (e.g., 1 day of a 3‑day pass → 33% refund).
4. ‘Make‑Good’ Alternatives.
- An Organizer may offer attendees an alternative of equal or greater value (e.g., replacement tickets, credit, merchandise). The option must be clearly disclosed, and a cash refund must remain available on request.
5. Refund Processing.
- In‑platform only. All refunds must be issued via the Communiful payments system; offline cash, Venmo, etc. are prohibited.
- If the Organizer’s event proceeds are insufficient to cover required refunds, they must fund the shortfall by depositing additional funds with Communiful within five (5) business days of notice.
6. Disputes & Chargebacks.
- Refund disputes are between the Organizer and the attendee. However, Communiful reserves the right to (i) mediate disputes, (ii) debit the Organizer for chargebacks and related costs, and (iii) offset unpaid refund amounts against future payouts or place reserves where risk warrants.
7. Communiful‑Initiated Mandatory Refunds
- Communiful may, in its sole discretion, refund orders (using Organizer funds) when (i) the event description was materially inaccurate, (ii) safety, capacity, or access failures inhibit experience, (iii) the Organizer omitted any refund policy, (iv) an order appears fraudulent or duplicative, and (v) applicable law or card‑scheme rules require a refund.
3. Content & Conduct Standards
Communiful is a community built on respect, creativity, and safety. To keep our marketplace welcoming and compliant with law, we do not allow certain content, activities, or event types.
1. Violating Content & Behavior.
- Animal Abuse. We ban any content or activity that depicts or encourages illegal hunting, animal fighting, sexual exploitation of animals, or other unnecessary cruelty.
- Bullying & Harassment. Threats, targeted insults, or repeated unwanted contact are prohibited, including doxxing or encouraging others to harass.
- Child Endangerment. Zero tolerance for activities placing children at risk of harm, including but not limited to sexual content involving minors and child sexual‑abuse material (CSAM)
- Controlled Substances. Events may not sell or facilitate the sale of illegal drugs or prescription drugs without a license, nor provide instructions for their manufacture. Cannabis-related events are only permitted in jurisdictions where such activities are fully legal and must comply with all local laws, including licensing, age restrictions, and advertising rules.
- Dangerous Organizations or Individuals. We remove any listing that praises, supports, or fund‑raises for extremist or criminal organizations or individuals known for violent or hateful activity.
- Exploitation & Human Trafficking. Any use of force, fraud, or coercion to exploit a person for labor, services, or commercial sex is forbidden.
- Graphic Violence & Gore. Content intended to shock or glorify excessive violence is not allowed.
- Hate or Discrimination. Events may not incite violence or discrimination against a person or group based on protected characteristics (race, ethnicity, nationality, religion, gender identity, sexual orientation, disability, age, veteran status, etc.).
- Self‑Harm & Suicide Promotion. Content that encourages, normalizes, or depicts self‑harm or suicide in a celebratory manner is prohibited. Educational or recovery‑oriented programming is allowed with clear disclaimers and resources.
2. Prohibited Goods, Services & Event Types
Firearms sales, ammunition demos, bomb‑making workshops, fireworks distribution
Illegal Gambling & Lotteries
Unlicensed games of chance, raffles without appropriate permits
Counterfeit or Stolen Goods
Fake tickets, bootleg merchandise, pirated software
Fraud & Deceptive Schemes
Pyramid or Ponzi schemes, get‑rich‑quick seminars with misleading claims
Unlicensed Professional Services
Medical, legal, or financial services offered without required credentials
Listings that solely promote a product, petition, or fundraiser with no scheduled gathering
Escort services, explicit adult entertainment involving physical attendance, or implied sexual exchange
3. Organizer Compliance
1. Organizers must:
- Obtain and maintain all licences, permits, and approvals (e.g., alcohol, noise, assembly, raffles)
- Comply with all commerce, consumer‑protection, privacy, and accessibility laws
- Comply with all local regulations
- Maintain appropriate liability insurance for each in‑person event as required by venue rules, applicable law, or at our reasonable request, and provide proof upon request
4. Privacy & Data Protection
1. Organizers are expected to protect user trust by safeguarding attendee data and respecting platform boundaries. As such, Organizers must not solicit or share sensitive personal data unless all of the following apply:
- The data is strictly necessary
- The Organizer has written approval from Communiful
- Attendees have clearly consented
- The data is processed using methods and tools authorized by Communiful.
Phishing, malware, and attempts to undermine attendee privacy are strictly forbidden.
5. Enforcement
1. Organizers are expected to monitor their event spaces and communication channels, and must promptly remove or report any prohibited content, behavior, or anything else that violates Communful's Terms.
2. Communiful monitors listings through automated tools and human review. We may:
- Request edits, disclaimers, or content warnings for the event
- Request proof of compliance with our terms (e.g., venue booking confirmation, insurance documents)
- Remove content or cancel tickets
- Suspend or terminate accounts
- Refer serious violations to law enforcement
3. Events or content that violate these terms — or that may disrupt the Communiful platform, harm its reputation, or expose users to risk — may result in event removal, ticket refunds, payout holds, account suspension, or legal referral, even if the issue is not explicitly listed elsewhere in this policy.
5. Reporting & Appeals
1. Reporting. To report an event for violations of these terms - including unsafe content, prohibited services, or data misuse - email
support@joincommuniful.com with event details. Reports must be submitted within 14 days of the event’s scheduled end date.
2. Appeals. Organizers may appeal an enforcement action within 14 days of notice by replying to the enforcement email with relevant facts or documentation.
6. Policy Updates
We update these guidelines periodically to address emerging risks or legal changes. Continued use of Communiful after an update constitutes acceptance of the revised policy.
These guidelines are not exhaustive. Organizers remain responsible for complying with all applicable laws, permits, and safety requirements.
Last Updated: July 12, 2025
